AVISO DE PRIVACIDAD
Última actualización: 13 de febrero de 2023
En Sincere Aquaculture ApS, procesamos sus datos personales de conformidad con la legislación aplicable en materia de privacidad y este Aviso de privacidad explica qué información recopilamos sobre usted, cómo la procesamos, almacenamos y utilizamos, con quién la compartimos y qué derechos tiene.
Hemos implantado diversas medidas técnicas y organizativas para cumplir la legislación aplicable relacionada con el tratamiento de datos personales, la seguridad de los datos y la privacidad en los países en los que operamos o en los que se nos aplica la legislación vigente.
Este Aviso de Privacidad establece las normas y principios básicos según los cuales procesamos sus datos personales y menciona nuestras responsabilidades al procesar sus datos personales de acuerdo con las obligaciones de transparencia. No tenemos intención de recoger datos personales de niños o personas menores de 16 (dieciséis) años.
Nuestro Aviso de privacidad abarca nuestra política en relación con el tratamiento de todos los datos personales que nos envíe o que obtengamos de usted o de terceros autorizados cuando utilice nuestros sitios web (http://www.sincere-aquaculture.com, https://www.sincereaqua.com, https://app.sincereaqua.com), la aplicación Apple App Store, o la aplicación Google Play, y todos los demás servicios relacionados disponibles en o a través de nuestro sitio web y aplicaciones para el seguimiento y análisis de la biomasa de camarones en estanques y el suministro del estado de salud y el informe sobre la biomasa basado en la información y fotos proporcionadas y/o el almacenamiento de información sobre y fotos de la biomasa de camarones en estanques y/o el almacenamiento de información sobre la biomasa de camarones en estanques (colectivamente, los "Servicios").
1. INFORMACIÓN DE CONTACTO
Si tiene alguna pregunta sobre el Aviso de privacidad, sus datos personales, o desea ejercer alguno de sus derechos de privacidad, utilice la siguiente información de contacto:
● Nombre de la empresa: Sincere Aquaculture ApS.
● Dirección: Murervænget 7d, Næstved 4700, Dinamarca.
● Correo electrónico: info@sincere-aquaculture.com
2. FUNDAMENTOS JURÍDICOS DEL TRATAMIENTO DE DATOS PERSONALES
Cualquier operación relacionada con el tratamiento de datos personales debe tener una base legal para el tratamiento. Sólo recopilamos datos por motivos legales y únicamente los datos necesarios para prestarle nuestros Servicios. Utilizamos los cuatro motivos principales para tratar sus datos personales: consentimiento, contrato, obligación legal e intereses legítimos.
● Consentimiento: indicación libre, informada e inequívoca de sus deseos con respecto al tratamiento de sus datos personales para un fin específico, lo que significa que está de acuerdo con el tratamiento de los datos personales.
● Contrato: un fundamento jurídico para el tratamiento de los datos personales necesario para que podamos ejecutar un contrato o las condiciones del servicio del que usted es parte o para adoptar medidas a petición suya antes de celebrar el contrato o las condiciones del servicio.
● Obligaciones legales: fundamento jurídico para el tratamiento de datos personales cuando exista la obligación de cumplir una obligación legal a la que estemos sujetos.
● Intereses legítimos: fundamento jurídico para el tratamiento de datos personales cuando se basa en nuestros intereses legítimos o en los intereses legítimos de un tercero, siempre que dichos intereses no prevalezcan sobre sus derechos e intereses y dichos intereses tengan una finalidad específica, sean necesarios y estén equilibrados.
Las leyes aplicables tienen otros fundamentos jurídicos para el tratamiento y, cuando sean aplicables, utilizaremos dichos fundamentos para tratar los datos personales.
3. ¿QUÉ INFORMACIÓN PROCESAMOS Y RECOPILAMOS?
We process the following categories of information:
3.1. Information You Give Us
● Registration. When you create an account, you provide your full Name, job title, company name, email address, phone number, and password.
● Payment information and confirmation. Your name, surname, address, and banking card information are necessary for the processing and purchase of our Services.
● Profile information. You may add some information to your profile such as VAT/company number, addresses, postal code, city, country, timezone, and language.
● Resolve issues. You can submit some data to support in case this data is needed to resolve issues.
● Information related to legal requirements. Information to comply with applicable law that requires us to retain some personal data for some period of time.
3.2. Information We Collect When You Use Our Services
● Device information. Technical details, such as information about your hardware, device manufacturer, unique device identifiers, information about software, the operating system, and version running on your system or device, browser and plug-ins, and mobile network information.
● Your activity. Information about your experience while using our Services, such as response time, crash reports and errors, length of visit, and the information provided to our support team. This is statistical data about our users' browsing actions and patterns.
● Log Data. We also receive this information when you use our Services, which we refer to as Log Data. This Log Data includes your IP address, operating system, visited pages, location, hardware or device information, and cookie information. We use Log Data to operate our Services and to ensure their security performance.
3.3. Information Provided through Us to Third Party
We integrate the functionality of third-party partners. Depending on the integrations, our partners may collect the following types of information:
Transaction information. Bank account details.
Additional information. The information provided to our support team and other data collected via cookies and similar technologies.
3.4. Other Information
We receive pseudonymized information from third parties like advertising networks or analytics providers.
4. HOW DO WE GET THE PERSONAL DATA AND WHY DO WE HAVE IT?
We will only process information that is necessary for the purpose for which it has been collected.
4.1. Consent rules and related purposes
Where you have provided your consent, we may use and process your information to contact you about offers, promotions, events, services, or information which we think will be of interest to you. We also process personal data we obtain from optional cookies that we set on the Services based on your consent. In case the legal basis is consent, you can withdraw your consent at any time by contacting us.
If you do withdraw your consent, and if we do not have another legal basis for the processing of your data, then we will stop the processing of your personal data and will delete it in specific situations, including in case you request the deletion of your personal data and we are obliged to delete your personal data according to the applicable law.
Si tenemos otra base jurídica para el tratamiento de sus datos, seguiremos haciéndolo, con sujeción a sus intereses y derechos legales.
4.2. Normas contractuales y fines conexos
Utilizamos y procesamos sus datos personales cuando es necesario para ejecutar un contrato o las condiciones del servicio con usted y para cumplir y completar las transacciones que realiza con nosotros o prestar los Servicios.
4.3. Normas sobre intereses legítimos y fines conexos
Utilizamos y tratamos sus datos personales tal y como se indica a continuación cuando nos resulta necesario para llevar a cabo actividades que redundan en nuestro interés legítimo como empresa.
Atención al usuario: para responder a la correspondencia que nos envíe y atender las solicitudes que nos formule.
Promoción de nuestro negocio: para ponernos en contacto con usted con información de marketing en determinados casos; para ponernos en contacto con usted con publicidad dirigida ofrecida en línea a través de medios sociales, motores de búsqueda, sitios web de terceros o aplicaciones y aplicaciones, y otras plataformas operadas por otras empresas a menos que usted se oponga o dicha actividad requiera su consentimiento.
Comunicación con usted: para comunicarnos con usted, incluida la respuesta a consultas, quejas o reclamaciones, y para gestionar solicitudes y requisitos legales y reglamentarios; para hacer cumplir o proteger nuestros derechos legales o para establecer, presentar o defender reclamaciones legales.
Aspectos administrativos y técnicos: con fines de seguridad de la red y de la información; para atender una solicitud suya relacionada con el ejercicio de sus derechos; para informarle de las actualizaciones de nuestras condiciones y políticas; para las cookies esenciales para el correcto funcionamiento.
Analítica: para evaluar el comportamiento de los usuarios, incluida la comprensión de la eficacia de las funciones de los productos existentes, la planificación de nuevas funciones o la medición del tamaño o las características de la audiencia.
Prevenir el fraude, la actividad ilegal o cualquier violación de las condiciones del servicio o del Aviso de Privacidad: Podemos deshabilitar el acceso a los Servicios, borrar o corregir los datos personales en algunos casos de fraude, actividad ilegal, o cualquier violación de los términos de servicio o Aviso de Privacidad.
4.4. Normas de "obligación legal" y fines conexos
Trataremos sus datos personales para cumplir nuestros requisitos legales o reglamentarios.
5. ¿CÓMO TRATAMOS LOS DATOS PERSONALES?
We share your data with our contractors provided these third parties assume confidentiality obligations regarding your personal data and have sufficient and appropriate safeguards for data protection.
5.1. Disclosure of personal data
In some circumstances, we may disclose or transfer your personal data to the following third parties:
● Companies or organizations to which we pass the responsibility to handle the Services on our behalf, or business partners or contractors with which we have a data processing agreement or addendum.
● Government or law enforcement officials or court in cases provided by law.
5.2. Sharing of personal data
We share information for the following purposes:
● to store personal data (Google Cloud)
● to analyse and improve the Services (Google Analytics);
● to perform a payment (Stripe’s Privacy Policy: https://stripe.com/privacy and Data Processing Agreement: https://stripe.com/en-de/legal/dpa);
● to detect and investigate fraudulent or unlawful activity and respond to claims and legal processes;
● to prevent or stop activity we consider to be, or to pose a risk of being, illegal, unethical, or legally actionable or that poses a threat to the safety of you, another person, or the public generally;
● in case of any reorganizations of our company or transfer of control with the transfer of all information to the relevant third party.
5.3. Purposes of the processing of personal data
We process personal data for the following main purposes:
● Providing the Services. Legal basis: Contract.
● Accepting payments and provision of the Services. Legal basis: Contract.
● Providing newsletters/offers/updates which may be interesting to you. Legal basis: Consent for newsletters; Legitimate Interests for offers and updates.
● Compliance with applicable laws. Legal basis: Legal obligation.
● Keeping the Services running (managing your requests, remembering your settings, hosting, and back-end infrastructure). Legal basis: Legitimate Interests.
● Preventing fraud, illegal activity, or any violation of the terms or Privacy Notice. Legal basis: Legitimate Interests.
● Operating and improving the Services (testing features, managing landing pages, traffic optimization, and data analysis and research, including profiling and other techniques over your data and in some cases using third parties to do this). Legal basis: Legitimate Interests.
● Customer support (notifying you of any changes to the Services, services, solving issues, any bug fixing sending you announcements, updates, and security alerts, which we send through a push notification, and responding to your requests, questions, and feedback). Legal basis: Contract or Legitimate Interests depending on the context.
6. HOW DO WE STORE YOUR PERSONAL DATA?
The servers where we store your personal data are provided by Google Cloud.
7. PERIODOS DE CONSERVACIÓN DE DATOS
Conservaremos sus datos personales durante el tiempo que sea necesario para los fines establecidos en el presente Aviso de privacidad.
We keep information that we need to resolve any disputes, enforce our contracts, agreements, and terms with you and provide you with the possibility to use our Services, protect legal rights, and comply with technical and legal requirements and constraints related to the security and operation of our Services for as long as it is reasonably necessary or required.
De lo contrario, podremos eliminar la información cuando ya no sea razonablemente necesario conservarla para prestarle los Servicios, cumplir las leyes y reglamentos aplicables y gestionar nuestra empresa.
8. ¿CÓMO MANTENEMOS SEGURA SU INFORMACIÓN?
Hemos implantado medidas de seguridad técnicas, procedimentales y organizativas adecuadas para proteger la seguridad de los datos personales que tratamos. Supervisamos periódicamente nuestros sistemas para detectar posibles vulnerabilidades y ataques. Su información se almacena en servidores seguros. Restringimos el acceso a sus datos personales a aquellos empleados que han recibido formación e instrucciones, que tienen una razón comercial para acceder a ellos y que cuentan con habilidades profesionales que les permiten trabajar con sus datos personales. El control de acceso y el cifrado son las tecnologías clave para proteger sus datos.
Además, los datos que pasan por las redes, incluida Internet, se cifran con HTTPS, auditorías de seguridad y otras tecnologías. Además, los datos también se cifran cuando se almacenan o "descansan" en servidores y discos duros.
However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet and information storage technology cannot be guaranteed to be 100% secure, so we cannot promise and guarantee that hackers, criminals, or unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal data, the transmission of personal data to and from our Services is at your own risk. You should only access the Services within a secure environment.
9. YOUR DATA PROTECTION RIGHTS
You can exercise the following rights by contacting us or using a data subject access request form by clicking here: https://app.termly.io/notify/e9c93be6-d702-42c5-ac69-3de47cc3098f.
You have the right to access information about you, especially:
● the categories of data;
● the purposes of data processing;
● third parties to whom the data was disclosed;
● how long the data will be retained and the criteria used to determine that period;
● other rights regarding the use of your data.
El derecho de acceso a la información sólo puede ser ejercido por usted o por su representante legal. En caso de que solicite el derecho de acceso a la información a través de un representante legal, deberá acreditar que dicha persona puede representarle.
Tiene derecho a que corrijamos cualquier dato personal inexacto sobre usted.
You can object to using your personal data for profiling or making automated decisions about you. We may use your data to determine whether we should let you know the information that might be relevant to you.
You have the right to restrict processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
You have the right to the data portability of your data to another service or website. We will give you a copy of your data in a readable format so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you.
You have the right to be “forgotten”. You may ask to erase any personal data about you if it is no longer necessary for us to store the data or in other certain circumstances. We will also deactivate your account. Please, note, that we cannot restore permanently deleted accounts or personal data.
You have the right to lodge a complaint about the use of your data by us. You can address a complaint to your national regulator (the list of some regulators is accessible via https://edpb.europa.eu/about-edpb/board/members_en).
Once we receive any of your requests we will consider and decide on it within one month unless there is a justified requirement to provide such information faster. This term may be extended according to the applicable law.
We may request specific information from you to confirm your identity when necessary and reasonable. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
You do not need to pay a fee to access information or other rights but we may charge a reasonable fee if your request is unfounded, repetitive, or excessive, or refuse to comply with your request in these circumstances.
10. CHILDREN’S PRIVACY
We kindly remind you that our Services are not intended for use by children under 16 years of age according to the terms of service. We do not knowingly collect or process any personal data from or with respect to children. If we become aware that we have collected personal data on behalf of a person under the age of 16, we will delete this information when we become aware of it. On our side, we will block or restrict the child from accessing our Services or obtain consent from parents for the collection, use, and sharing of their children's personal data. If you have any reason to believe that we have collected such personal data, please, inform us immediately.
11. COOKIES
A cookie is a small piece of data that is stored on your computer or mobile device. We use cookies and similar technologies to collect additional Services usage data and to operate our Services. Our Services use cookies to distinguish you from other users. This helps us to provide you with a good experience and allows us to improve our Services.
We collect, process, and analyze data regarding the use of our Services using third-party services provided by Google Analytics, Drip, Facebook, AdRoll, and Shopify. Traffic data is data connected to visitors on the web page and data handled in communication fields for sending, distributing, or making messages available.
You can set or amend your web browser controls to accept or reject cookies. Alternatively, you may wish to visit https://aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers.
If you choose to reject cookies, you will still use our Services, however, your access to some functionality and areas of our Services may be restricted.
For more information, you may contact us.
12. THIRD-PARTY SERVICES
Our Services contain links to third-party services. If you click on those links, you will leave our Service. As we do not operate those sites, applications, and services, we cannot take responsibility for the privacy practices of the entities that operate them. We recommend that you consistently check the privacy policies of every website. As a kind reminder, our Privacy Notice concerns only our Services.
13. TRANSFER OF YOUR PERSONAL DATA
Some of our third parties are located outside the EU/EEA. We have signed data processing agreements and standard contractual clauses with supplementary measures to transfer your personal data outside the EU/EEA. For more information, you may contact us.
14. CHANGES TO OUR PRIVACY NOTICE
We will update this Privacy Notice from time to time, please review it frequently. We will notify you of changes by a notice on our home page or, where appropriate, by email.
15. HOW DO YOU MAKE A COMPLAINT?
If you have any concerns about our use of your personal data, you can write to us via the contact information.
If you are a resident of the European Economic Area and you believe we are unlawfully using your personal data, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm